Acceptable Use Policy

This Acceptable Use Policy (“AUP”) is part of the Terms of Service and applies to all use of Mailsurge. Violations may result in rate limiting, suspension, or termination without refund.

Report abuse or ask about this policy: mailsurge@vblinden.dev.

1. Permitted use

Mailsurge is for transactional and permission-based email — for example receipts, password resets, notifications, product updates to users who expect them, and similar messages you are authorized to send. You must have a lawful basis and appropriate permission for every recipient.

2. Prohibited content and sending

You may not use Mailsurge to send or facilitate:

• Unsolicited bulk email, spam, or purchased / scraped / rented lists
• Phishing, social engineering, or impersonation of people or brands
• Malware, ransomware, or links to malicious or deceptive sites
• Fraud, scams, advance-fee schemes, or other financially deceptive practices
• Content that is illegal, or that promotes illegal activity, in any applicable jurisdiction
• Harassment, threats, hate speech, or content that exploits or endangers minors
• Controlled substance offers where prohibited, or other regulated goods or services without required licenses and compliance
• Adult sexual content or dating solicitation sent without clear, documented recipient consent and compliance with law
• Messages that intentionally circumvent spam filters, suppress unsubscribe mechanisms, or forge headers / sender identity

3. List and consent requirements

• Only email addresses obtained with appropriate consent or another lawful basis
• Honor unsubscribe, opt-out, and suppression requests promptly
• Do not send to role accounts used for spam traps when those sends are unsolicited (for example mass mail to admin@ or similar without a relationship)
• Maintain accurate from/reply identities and clear identification of your organization where required by law

4. Technical abuse

You may not:

• Share, publish, or sell API keys, or use another customer’s keys
• Attempt to probe, scan, or breach Mailsurge systems, or those of our providers or other customers
• Overwhelm the Service with unreasonable load, or bypass rate limits or approval controls
• Add domains you do not own or lack authorization to authenticate
• Interfere with delivery event processing, suppression lists, or usage tracking
• Use the Service to attack, flood, or degrade third-party systems

5. Reputation and compliance

High bounce rates, spam complaint rates, blocklistings, or patterns consistent with abuse may trigger review. We may require remediation (list cleaning, content changes, domain warm-up) or suspend sending to protect recipients and shared infrastructure reputation.

You must comply with applicable email and privacy laws and with reasonable requests from mailbox providers and network operators.

6. Enforcement

We may investigate suspected violations using account data, message metadata, delivery events, and related logs. We may remove content, revoke keys, disable domains, suspend accounts, report illegal activity to authorities, or take other steps we reasonably believe necessary.

If your account is suspended for AUP violations, associated fees are generally non-refundable.

7. Reporting abuse

If you receive abusive mail sent through Mailsurge, or believe an account is violating this AUP, email mailsurge@vblinden.dev with headers, message samples, and timestamps where available. We will review reports in good faith.

8. Changes

We may update this AUP by posting a revised version on this page. The “Last updated” date will change when we do. Continued use of the Service after updates constitutes acceptance.